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FAQ

Shipping

Shipping is free for all orders and we only ship to the lower 48 states.

We mostly use Fedex to get our products to you quickly and reliably.

Delivery times vary. Our warehouse is on the east coast so orders can take longer to reach west coast customers.

You should receive tracking information from Fedex. If you do not receive within 1 business day, send us an email and we’ll chase up for you.

Unfortunately not as our cartons are too bulky and it is too expensive! This site is for USA customers in the lower 48 states only.

Purchasing

Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.

Strange things happen! Please see our returns policy here. We do offer a satisfaction guarantee so if our products are not performing to your expecations, get in touch with us via email at [email protected]

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

Subscription

You can adjust the cycle length days at any time by logging in to the My Store page.

Definitely – just log in to the My Store page to do this.

You can save up to 38% vs MSRP by using the bulk subscription option. When free delivery is factored in, the savings really add up!

Members can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.

Wipes

We use 100% viscose material which is derived from cellulose fibers and is therefore safe for the environment by being 100% biodegradable and compostable in proper soil conditions.

Our wipes each measure 7.1″ x 7.9″ on average (plus or minus 10%).

We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option – seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.

Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby – other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep – SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.

Our manufacturer suggests a shelf life of 3 years from date of manufacture, offering plenty of time.

After much searching, we could not find a manufacturer in Australia or the USA who had a track record using our preferred preservative, Silver Dihydrogen Citrate. Nor could they easily access the biodegradable viscose fabric we wanted to use. We believe these two elements are very important to create the safest wipe available – for both babies and the environment. Our search for the right manufacturer led us to China, and our due diligence makes us very comfortable with our current choice – they have a long list of credentials (Nordic Swan, EPA, ISO 9001, GMPC, CGMP & BRC certifications), were recommended to us by several industry contacts, and are the private label wipes manufacturer of many well-known retailers in both the USA and Australia. Each batch of our wipes undergoes post production testing for both quality and microbiology to ensure a consistently sound product.

City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms – making the water 100% safe for our use.

Nope – though we have used our wipes to clean up some doggy mess at home!

We do not recommend flushing wipes – even if they are biodegradable.

Yes, our packaging is 100% recyclable.

A BRAND YOU CAN TRUST… Why Joonya?

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